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Press “Power button” for 40 seconds or until the device restart automatically.

This simple action could help to solve lots of issue. To check your payment method, go to “Manage Your Content and Device (> Settings > Digital Payment Settings > Edit Payment Method > Payment Settings.” You want to make sure that you use the correct payment method and your had finished the ordering process.

Check this by swipe down the screen, tap “Settings > My Account.” Not only you must use the correct Amazon account, you also need to use the correct profile if your device has several profile.Ĭheck the payment method and ordering process. Make sure that you use the correct Amazon account.